When will my order be dispatched?
Within 2 working days. Each product page shows the expected dispatch date before you order.
How long does delivery take?
7–12 working days after dispatch. Your order is sent from our supplier's warehouse, which may be outside the UK. More in our shipping policy.
How much is delivery?
£5.95 for orders under £50. Free for orders of £50 or more. You see the delivery cost in the checkout before you pay.
How can I track my order?
When your order has been dispatched, we email you a confirmation, with a tracking link where the carrier provides one. You can also check your order in your account.
Can I return something?
Yes. Let us know within 30 days of delivery and send the item back within 14 days after that. If you simply changed your mind, you pay the return postage. Read the details in our refund policy.
My item arrived damaged, faulty or wrong. What now?
Email us at hello@essalune.com with your order number and a photo. You choose a refund or a replacement, and we pay the return postage.
How can I pay?
Through Shopify's secure checkout. The payment methods available to you are shown there. All prices are in pounds sterling (GBP).
Are your prices and discounts real?
Yes. We do not use made-up "was" prices or countdown timers. The price you see is our normal price.
Who is behind Essalune?
Essalune is operated by Veylor Commerce LLC. You can find our full details in our contact information.
How do I contact you?
Email hello@essalune.com or use our contact form. A real person will reply.