Shipping policy

We deliver to addresses in the United Kingdom.

Delivery costs

Orders under £50: £5.95 standard delivery
Orders of £50 or more: free standard delivery

You will see the delivery cost in the checkout before you pay. There are no other delivery charges.

Delivery times

We dispatch orders within 2 working days (Monday to Friday, excluding UK bank holidays). Delivery then takes 7–12 working days.

Your order is sent from our supplier's warehouse, which may be outside the UK. That is why delivery takes longer than from a shop with its own UK stock. Each product page shows the expected dispatch date before you order.

Tracking

When your order has been dispatched, we email you a confirmation, with a tracking link where the carrier provides one. You can also see the status of your order in your account.

Orders with more than one item

If you order several items, they may arrive in separate parcels on different days. You only pay delivery once.

Late or lost parcels

If your order has not arrived within 12 working days of dispatch, email us at hello@essalune.com with your order number. We will trace it with the carrier. If it is lost, we send a replacement or refund you in full, whichever you prefer.

Delivery address

Please check your delivery address carefully. If you spot a mistake, email us as soon as possible. We can change the address until your order has been dispatched.