Refund policy

Last updated: 12 November 2026

We want you to be happy with what you order from Essalune. If you're not, you can return it within 30 days of delivery for a refund. This is on top of your statutory rights under UK consumer law and does not replace them.

Changed your mind?

You have 30 days from the day you receive your order to tell us you'd like to return something.
Email us at hello@essalune.com with your order number and the item(s) you want to return. Returns go back to our supplier's warehouse, which may be outside the UK. We'll send you the address and instructions, so you know where your parcel is going before you pay for postage. Please contact us before you send anything, so we can match your parcel to your order.
Send the item back within 14 days of telling us.
Items should be unused and complete, with all parts and, where possible, the original packaging. You're welcome to handle an item as you would in a shop to check it. If it has been used beyond that, we may reduce the refund to reflect the loss in value.
Return postage for change-of-mind returns is paid by you. Because the return address may be outside the UK, this can cost more than sending a parcel within the UK. We recommend a tracked service and keeping your proof of postage.

Damaged, faulty or not what you ordered?

Email us within 30 days of delivery with your order number and a photo of the problem. You can choose a full refund or a replacement.
We cover the return postage. If returning the item doesn't make sense, we may not ask for it back at all.
After 30 days, you're still protected by the Consumer Rights Act 2015 if an item turns out to be faulty.

Your refund

We refund you within 14 days of receiving the item back, or of you showing us proof that you've sent it, whichever is sooner.
Refunds go back to your original payment method. Your bank may take a few working days to show it.
If you cancel your whole order within 14 days of delivery, we also refund the standard delivery charge you paid.